Tickhill Trade Cars
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Legal

Complaints

How to tell us something has gone wrong, what we do about it, and where to go if we can’t put it right.

Template text. A starting point for the live site, not finished legal wording. It needs checking by a solicitor and against your FCA permissions before it goes live.

Tell us first

Ring 01302 759 003, send us a message, or come in. You don’t need to call it a complaint. Telling us you’re unhappy is enough to start this.

Most problems with a car are sorted quickly once we know about them, so the sooner the better.

What we do

We acknowledge your complaint promptly, look into it, and give you a written response.

If it’s going to take longer than expected, we tell you why and when you can expect an answer.

Complaints about finance

If your complaint is about finance we arranged, we have up to eight weeks to send you a final response. If you’re not happy with it, or we haven’t replied in eight weeks, you can refer it free of charge to the Financial Ombudsman Service. Tickhill Trade Cars Ltd is authorised and regulated by the Financial Conduct Authority, number 786653.

Complaints about the car

Your rights under the Consumer Rights Act 2015 apply whatever warranty you have. Citizens Advice can give you free, independent advice about them.

Tickhill Trade Cars Ltd. Company number 10656772. FCA number 786653.