2.1 Before the build starts
2.1.1 Nothing is charged at online sign-up. You may cancel before we send the first substantive build or begin chargeable set-up work. The agreement then ends and the saved payment method is not charged.
2.1.2 Email support@bartonsbespoke.com from the account email address. We do not require a reason.
2.2 After work starts but before launch
2.2.1 If you cancel before launch, the monthly subscription has not started and no monthly subscription falls due merely because work has begun.
2.2.2 Unless we agree otherwise, work created before launch remains part of our service. If you want to take ownership of the transferable website work already created, the £500 early website ownership fee applies.
2.2.3 For a workshop on its own, the £250 set-up charge is normally taken only on launch day. If we agree a different arrangement in writing, that written arrangement applies.
2.2.4 If we are unable to complete the project for reasons within our responsibility, we will not charge future subscription fees for an unlaunched service. Any set-up amount paid for work we cannot supply will be refunded to the extent required by the circumstances, and we will cooperate reasonably with handover of customer-owned materials.
2.3 From launch: the minimum commitment
2.3.1 Launch day starts the first monthly subscription period and the twelve-month minimum commitment.
2.3.2 You can ask to end the service during the minimum commitment. Where this is a cancellation for convenience rather than termination for our uncured material breach, the early termination calculation in clause 1.10.3 of the Terms of business applies.
2.3.3 If an early termination amount is agreed and paid as satisfying the remaining minimum financial commitment, the £500 early website ownership fee no longer applies and you may request transfer of the website under clause 1.9 of the Terms of business.
2.4 After the minimum commitment
2.4.1 After the minimum commitment, you may end the subscription with one month’s notice. There is no separate exit fee.
2.4.2 Once fees covering the minimum commitment have been paid, you may request ownership of the transferable website without the £500 early ownership fee. The back-office platform does not transfer.
2.5 How to cancel
2.5.1 Email support@bartonsbespoke.com from the email address registered to the account, or reply to an invoice email from that address. We will acknowledge the request and tell you the proposed service end date and any amount properly due.
2.5.2 Cancellation does not cancel charges that became due before the service end date, nor a separately approved lookup pack purchase.
2.6 Data and handover when the service ends
2.6.1 Before the service ends, you should export the records available from Settings. We will provide a reasonable post-termination export period where technically and legally practicable.
2.6.2 Personal data processed on your behalf is returned or deleted in accordance with the Data processing agreement, subject to backups and any legal retention requirement.
2.6.3 If you own the website, we will provide the transferable website code and reasonable handover information. If you do not own it, it does not transfer merely because the subscription ends.
2.7 Business-only service
2.7.1 The service is offered for business use. The statutory fourteen-day consumer cancellation regime is therefore not presented as part of this business-to-business cancellation policy. If we ever expressly agree to supply a consumer, mandatory consumer rights will apply and will not be excluded by these terms.